Addressing alcohol and drug-related issues: Reducing harm and supporting positive change.


Addressing alcohol and drug-related issues: Reducing harm and supporting positive change.

Training Help Guide

Having trouble?

ASCERT provides a comprehensive range of training courses at all levels. In this section we answer your most Frequently Asked Questions  However if you still can’t find what you are looking for here, just drop us an email to or give us a call on 0800 2545 123

A course is listed on the website, but it says there are no upcoming dates. How can I find out when this course will be available?

Our course dates are updated each month, so keep checking back to see new dates added. If you prefer, email us at we will let you know if any are being planned. If there are a group of your colleagues that need training then contact us to enquire about the possibility of the course being delivered directly to your organisation.

How do I cancel my place on a course?

You can cancel your place on training by emailing us on Check the cancellation information about your course, as this will explain whether you can get a refund or will be charged for late cancellation.

Where is my link to join a course on Zoom?

Many of our courses are provided via zoom. The link to join the course will be available in the course page in your account dashboard.

How do I get my course certificate?

When you have completed the course, go to the course page in your account dashboard and complete the course evaluation form. Once you do this your certificate will be automatically emailed to you and will also be available for download in the course page. 

The courses listed are open to individual learners, but I need training for a whole team in my organisation can ASCERT do this?

Yes, we can deliver a course specifically to a group of people in your organisation. Simply call us on 0800 2545123 or email us at to discuss this and any other training needs where you feel we may be of help.

Why are some courses listed free to attend, whereas others have a charge?

Some of the courses we offer are being funded so that we can offer them for free to the public or to specific sectors or workers.

What is provided at training facilities?

The facilities available can vary from centre to centre. However, all our venues have disabled access and will have comfortable training rooms with appropriate seating, wi-fi access and modern data presentation facilities. If refreshments are provided it will say this in the ‘what’s included’ section on the course information page. We try to ensure that free car parking is available on site, although this cannot always be guaranteed.

Why do I have to create an account to enrol on a course?

Having an account means we have your details and you can register for future courses without having to provide these again. It also allows us to keep you up to date with any developments regarding your bookings and send you any relevant course materials. Having your own account also means that you can keep track of your training bookings through your account dashboard. We can also keep in touch with you to let you know if there is something coming up that might interest you.

What if the type of training I or my organisation would like isn't listed?

Please feel free to get in touch with us if you cannot see what you want on our website. We may have training that would suit you planned but not listed currently. We can also produce and deliver bespoke training solutions to meet an organisation’s training needs.

Do I have to be a resident of Northern Ireland to participate in a course?

Normally anyone can enrol o our courses. If there are restrictions on who can take part in particular courses that should be explained in the course information page. Some of our training has been funded specifically for people that live or work in Northern Ireland.

Do our training courses count towards Continuous Professional Development (CPD)?

ASCERT is a registered provider with the CPD certification service and all of our training aimed at the workforce can contribute towards your CPD.

Are courses available in the evenings or weekends?

Most of our courses will be during the day. However, if you want us to deliver a particular course for your organisation or group we can deliver at weekends or during the evening. The important consideration for us is to meet the needs of our training audience in a way that works best for our learners.

Why do you not provide hard copies of training materials?

We prefer to provide paperless training where this is possible. This is both more environmentally friendly, and helps to keep the costs of training down to make it more affordable for our learners. Each course has materials available to download in the course page in your account dashboard.