Aims Of The Course

Our trainer is Jennifer, who has worked on the ‘coal face’ as a residential social worker in Secure Accommodation for young people deemed to be a risk to themselves or others and as a Gateway Social Worker. Both roles involve working with people in crisis. Jennifer has been faced with innumerable potential and actual violent situations, both as part of a team and as a lone worker.

Please note that there are no physical interventions or restraints taught on this course.

Course Learning Outcomes

Using interactive delivery with numerous examples this course will examine the main aspects of how to promote safety in potentially violent situations including:

• Preventing crisis situations from arising
• Understanding the Conflict Cycle and how to resist this
• Understand the types of aggression people display
• De-escalation techniques to defuse conflict
• How to best to respond to keep self and others safe when a service user is in crisis
• Post crisis response: helping service users learn, grow and change
• Consideration of legal context

Course Eligibility / Relevance

This course is suitable for anyone working in the statutory, voluntary or private sectors in Northern Ireland. Relevant for all professionals and volunteers working with adults in crisis range of social care settings.

How this course will be delivered: This full day interactive course will be delivered face to face for a group of up to 20 learners.

Included in This Course

• Course Materials (Digital Download)
• PDF Certificate on Completion